New Web Site information pack

1) Stage 1 – Gathering information
The initial stage will involve deciding the overall goals/aims of your web site, if this has not already been decided upon. We will also need any relevant background information about your business or organisation, and all the content to be used on your pages. Customers must provide all the content required for the web site before we can commence work on creating the site. This includes logo, all images in paper or digital format, and textual content in digital format. If the complete content has not been supplied within 90 days of go-ahead the contract may be terminated and the deposit forfeit.

2) Stage 2 – Design

Bespoke Web site
We will create up to 3 provisional designs for you to view & evaluate. These will not be fully functional web sites, but will give you a good impression of the design and the intended functionality. The general design & colour will reflect your organisation’s logo & image. We will make any required changes to your taste until the design is accepted and approved.

Template Web site
For these web sites customers must select their design from our selection of templates.
The chosen design will be tweaked to house your organisation’s colours and logo. Only very small alterations to the design will be possible for these web sites.

Once we have received written (or emailed) approval of the design and colours we will proceed to production.

3) Stage 3 – Production
The approved design will be implemented as a 1 or 2 page working web site that you will be able to access from the Internet, allowing you to check and review the site. Only small visual changes or textual corrections will be allowed from this point. Colour changes will incur an additional cost. We will now implement the bulk of the site. Once the content has been confirmed OK, and any technical queries have been resolved, the web site is made ‘live’.

4) Submitting your web site to search engines
Once we have received final payment from yourselves we will submit your site to the main free search engines, including Google, AltaVista, HotBot, MSN, and AOL. You will need to allow up to 3 months for your web site to be listed by the search engines.

Please note: Search engines do not guarantee that they will list your site and will give no explanation for this. Therefore, IT Partnership cannot be held responsible for any web sites that fail to be indexed.

5) Customers who wish to update their web site themselves
Some customers may decide to update their own web site. We are happy to provide training to get you up and running, this will be charged at our current hourly rate, unless agreed previously. Once the site has been updated by the customer IT Partnership cannot be held responsible for any mistakes or problems with the site, and any alterations or corrections will need to be charged.

6) Initial Free Update
Once your web site has been launched, IT Partnership are happy to spend up to one hour making any minor content alterations requested in the first month. Any work carried out to the site after this period or in excess of 1 hour will be charged at our current hourly rate.

Please note: This free update offer is not available to customers who have elected to update the web site themselves.

7) Site Maintenance Contracts
For smaller sites we offer an annual maintenance contract where we spend up to 5 hours updating and renewing the site, to be called off as required during the year, at a cost of £175 per annum. For larger sites, or sites requiring more frequent updates we will tailor our maintenance contract to your requirements.

8) Email
In addition to your web site, IT Partnership will also host email for your domain (unless agreed otherwise). This email can be setup in practically any way required, with either email working for all addresses @ your domain, or any number of specific ones. Our standard contract allows for up to 4 specific addresses, with extra addresses charged a small amount per annum. Please see our hosting charges page on our web site for the current charges. You can either pick up email directly from our server (see www.itpartnership.com\support.htm) or we can forward it to existing email addresses.

9) Web Statistics
After your site has gone live we will send you instructions on how to log into our WebStats facility. This will allow you to see the number of hits your web site is receiving, what pages are being visited, what search phrases people are entering into search engines to find you, and a host of other interesting statistics.

10) Hosting Charges
Our initial charge for creating your web site includes the first year’s web site and email hosting charge. For subsequent years we charge a very reasonable fee for continuing to host your web site and your email. The cost will depend upon the size of the web site, the email facilities, and any special programmed facilities we have implemented. These charges cover paying all name registration charges on your behalf to the domain registrars, full telephone and email support to answer any queries regarding your web site or email during the year, backing up any data stored on your web site, maintenance of our servers, and of course the high speed special internet connection required to enable your web site to be accessed 24x7 from all over the world.